changes – The Corporate Blog

Customer intimacy, Italian style – Five facts about our business in Italy

Market situation
Europe’s economy has experienced tough times. The southern part of the continent in particular is still feeling the repercussions of the 2008 financial crisis. Endress+Hauser Italy can look back on years of success, however. What at first glance appears to be a contradiction has much to do with the special structure of the Italian economy: Italy boasts a strong industrial sector, where vigorous exports more than compensate for the weak performance of the domestic market. The growth of the Italian sales center is nevertheless extraordinary. Have a look on our “More than pizza and pasta” infographics to get some interesting facts about Italy!

Characteristics
“Italians are very communicative. We love encounters and we love personal discussions. People value this, and that includes the younger generation. They sense that it will always be people that make the difference!” – Ivano Mazzoletti, Managing Director of Endress+Hauser Italy.

Challenges
Digitalization is one of the biggest challenge of the future. This involves both technical and social aspects. The goal is maintaining a special level of customer intimacy in a digital world. This intimacy will always depend on personal connections, despite new digital points of contact.

Consultative approach
A constant dialogue with customers is a key aspect, especially in the solutions and services business, an area that depends heavily on consulting expertise. Customers value the fact that they can receive everything from a single source, whether engineering, configuration, commissioning, maintenance and calibration support, or complete automation or energy monitoring systems. This business simultaneously bolsters and secures Endress+Hauser’s position as a leading provider of process control technology.

The Endress+Hauser office building in Italy
2016, our Italian team moved in a trend-setting office building in Cernusco sul Naviglio, just outside Milan. The prestigious new building is assimilated into a park-like campus. Not visible at first glance is the energy-efficient building technology. A wide range of concepts improves the ecobalance, from heavy duty insulation, special window glazing, extensive solar protection, geothermal probes for the cooling and heating and automated lighting and ventilation systems, to roof-mounted photovoltaic panels and the use of rain water for the irrigation and fire protection systems.

Read the full story about our Sales Center in Italy in changes 2017.

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