Every minute counts when a measurement device malfunctions in a plant. Service personnel often lose additional time deciphering the field device’s diagnostic code on-site.
A new digital service from Endress+Hauser’s Netilion IIoT ecosystem is now enabling faster reactions: The service app Netilion Health knows 25,000 device diagnostics for over 350 instruments. Entering the displayed code into the app on a smartphone or tablet shows technicians what’s going on at a glance, while also providing them with specific instructions on how to solve the issue.
“With Netilion Health I know that I have all the information I need to eliminate potential errors,”says Jan-Marten Claus, Production Engineer at the German steel group Salzgitter AG.
“I no longer have to spend time running around searching for certain documents – the solution is right here in my pocket.” The app provides even more advantages: because it stores the devices’ status history, operators can analyze longer time periods to find out more about the larger correlations in their facility. If multiple measurement devices with Endress+Hauser’s Heartbeat Technology are connected to the Health web application through Edge devices, the app will also display the live diagnosis data of the field devices. This helps optimize maintenance and reduce plant downtimes.
Read more about Netilion: https://netilion.endress.com